THE IMPACT OF CHANGING THE MANAGEMENT SYSTEM AT A GAS STATION IN SINOP/MT: A STUDY ON EMPLOYEE ADAPTATION

Abstract

This study analyzes the impacts of changing the management system at a gas station located in Sinop/MT, focusing on the adaptation of employees to the implementation of a new ERP (Enterprise Resource Planning) system. The gas station sector is part of a highly competitive and dynamic market, especially after the deregulation that occurred in the 1990s, which increased competition and demanded greater operational efficiency from companies. In this context, the adoption of integrated management systems becomes strategic, as it makes it possible to automate processes, integrate sectors, reduce rework, improve the quality of information, and support decision-making. For small businesses, these benefits are even more relevant, since limited resources, the use of obsolete tools, and the absence of structured planning can compromise their survival and competitiveness. Thus, the research seeks to answer what the impacts of this change are on the routine of employees at a gas station in Sinop/MT. Theoretically, the work is based on three main axes: information systems, entrepreneurship, and business management. This study draws on authors who discuss the role of ERP systems in organizational modernization, innovation as a factor in business development, and management as a practice built into the organization's routines and strategies. In addition, the study engages with previous research that highlights both the gains in agility and control provided by ERP and the difficulties arising from limited support and insufficient training. Thus, the investigation contributes to the understanding of the effects of technological innovation in small companies in the fuel sector, offering academic and managerial support for the analysis of the relationship between technology, work organization, and employee adaptation.